Welcome to the FAQ page of classiccoutureshop.com! We hope to provide you with clear information to help you better understand our products and services. If you have further questions, please feel free to contact us.
How do I place an order? You can browse our website directly, select the items you like, add them to the shopping cart and check out. During checkout, you will need to provide the necessary shipping information and select a payment method. After the order is submitted, you will receive a confirmation email.
What payment methods do you offer? We accept major credit and debit cards (such as Visa, Mastercard, American Express), as well as other electronic payment methods (such as PayPal). You can view the specific available options during checkout.
How long does it take for the order to be processed and shipped? Typically, orders are processed and shipped within 1-3 business days. The specific delivery time depends on your location and the shipping method selected. Please refer to our “Shipping Policy” page for more information.
Can I change or cancel my order? If you need to change or cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request. If the order has been shipped, it cannot be changed or cancelled. You can return it according to our refund policy.
How do I track my order? Once your order is shipped, we will send you a confirmation email with a tracking number, which you can use to check the order status on the logistics company’s website.
Do you accept returns? Yes, we accept return requests within 30 days of receiving the goods. The goods must be in their original packaging, unused and undamaged. Please refer to our “Refund Policy” page for detailed return procedures and conditions.
What if the item I received is defective? If the item you received has any quality problems or does not match the order, please contact our customer service team immediately and we will arrange a return, exchange or refund for you.
Do you provide international delivery? Yes, we provide international delivery services. The specific delivery time and cost will vary depending on the destination. Please refer to our “Shipping Policy” page for details.
How can I contact your customer service team? You can contact us via:
